Submit a Ticket
Frequently asked questions
Here are some common questions about our company.
You can submit your request through our online helpdesk. Once you complete the form, a support ticket is created and assigned to our team. Please include your full name, ID number, policy number, and a clear description of your request. This helps us resolve your query faster.
To start a claim, log a support ticket on our helpdesk and select “Claims Support.”
Our team will guide you and provide the required documents, which may include:
- Certified copy of ID
- Policy number
- Death or medical certificate
- Supporting reports (if applicable)
We will keep you informed until your claim is finalized.
You can request beneficiary updates through the helpdesk.
For security and compliance, you will be asked to submit:
- A signed beneficiary change form
- Certified copies of your ID and the beneficiary’s ID
We recommend reviewing beneficiaries after major life events such as marriage, divorce, or the birth of a child.
Yes, you can request a deduction date change through the helpdesk. Please submit your request before your next billing cycle. Changes normally take effect in the following month.
Ensure sufficient funds to avoid missed premiums and policy lapses.
Most requests such as updates or date changes are resolved within 2–5 working days.
Claims and complex queries may take longer depending on the insurer and documentation required. Our team will update you throughout the process.